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The announcement came a few months after Viber introduced another function designed to help customers to easily find brand chats they needed - the pin-to-top function, whereby a user can pin a business chat to the top of their chat list. Support specialists can now assist with technical problems via chat rather than having to book an in-person visit, which is very convenient especially for pandemic times. The new feature has many use cases - for example, someone buying a new table in a shop can receive post-sales support without trying to explain via call if there is an issue with assembly, needing only to send video to a support chat with the business. All files shared by businesses and users are protected by encryption in transit. In addition, the size of files that can be shared by users with brands has increased from 25 MB to 200 MB. For photo exchange there is no size restriction. The size of the video material should not exceed 100MB and the size of the GIF should not exceed 24 MB. The new feature supports the exchange of the most commonly used types of photo (.jpg.
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